Channels & viewing

[mholley0988]

Just bought mlb yearly subscription through the Roku app. It charged me on my subscriptions for the price of$149.99. When I log in it shows my account is active but all the games are locked. When I click even free trial or buy now again it says I already purchased.

can somebody from Roku please reach out and provide a phone number to speak with somebody. 

[RokuKarla]

Hello @mholley0988

Welcome to the Roku Community!

In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

-Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
-Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
-Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

Let us know if this works for you!

Regards,
Karla