Channels & viewing

[Teresa5]

My MLB channel is not working. It just spins and then kicks me out. I have deleted the channel,  reset my Roku, and then added the channel back on. Still not working. Any other ideas?

[kfreund]

I am having same problem

[makaiguy · Accepted solution]

Your message shows you are using an old Roku 2 XS. I still have a 2 XS (model 3050X) on a little-used guest bedroom tv, and it is doing the same thing. There is no problem on my other two, newer, Rokus on other tvs.

The latest update to the MLB channel apparently requires the processing capabilities of the newer Roku models.

Roku models currently supported by the MLB channel:
3700X, 3710X, 3800X, 3810X, 3900X, 3910X, 4200X, 4210X, 4230X, 4400X, 4620X, 4630X, 4640X, 4660X, 5000X, 6000X, 7000X, 8000X
(note: 3050, etc. not listed)
(Source: https://www.mlb.com/live-stream-games/help-center/roku-requirements)

[tracyweber]

I cannot seem to connect to MLB.  I can get it on the home screen, click to load, the baseball comes up like it's loading, then it jumps right back to the home screen.  I've tried deleting the app, rebooting roku, adding the app again, several times.  Nothing. Same thing.  Any other suggestions?  Its not Roku as other programs will load.

[Teresa5]

Thanks 

[Teresa5]

You were correct. Thank you. I switched to my Roku stick. I was able to connect to MLB. I guess it’s time to retire my old Roku to my guest bedroom!🙂

[Teresa5]

Mine is working now. I was using an old Roku 2x.  I changed to my Roku stick and it’s working just fine. 

[tracyweber]

I have a roku stick but I’m experiencing the same problem. How do I check which version I have and how would I go about upgrading?  Can anyone help?

[makaiguy]

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@tracyweber wrote:

I have a roku stick but I’m experiencing the same problem. How do I check which version I have and how would I go about upgrading?  Can anyone help?

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From the Home screen:

Settings > System > About  will show you your model number, along with lots of other data..

Your unit can't be upgraded.  You upgrade by buying a newer model.

[tracyweber]

Thank you for the information.  Much appreciated.