Channels & viewing

[Hoglady716]

I have the same problem if not worse we opted to pay for the yearly subscription not realizing there was this problem..Roku charged my account $52 and I STILL can't get access!  When I try to watch in the app it says subscribe to monthly!! After they have my YEARLY cost!! This is so frustrating

[nessaf]

Same as others here. I really enjoy the Newsmax programming and was NOT aware they were moving to a paid app until 2 days of seeing a Newsmax2 on tv.  I subscribed for one year of Newsmax+, was charged and each time I try to watch it offers me the option to purchase a monthly subscription.  Is this a Roku or a Newsmax issue?  It needs to be resolved ASAP.    

[Rick23]

I paid for newsmax yesterday and I'm having the same trouble at least it's not just me 

[David-Carol]

I have the same problem. Roku & Newsmax won't talk to you.  Leave message. Never had an issue paying & receiving a channel.  Very poor set up service, in order to receive this channel.   Newsmax plus.  

[gvanover1]

Same with me.  I paid the monthly fee and still cannot login.  I joined on Nov3rd so I hope they dont try to charge me for the time I have not en ablr to login.

[Trailblazer1]

We paid for a year to Newsmax plus, return our money or make Newsmax work. Turned off auto renewal but still cannot cancel my subscription..... give us the programming or give our MONEY BACK....

[cmharvey]

also, the sign on screen requires me to sign in on my new e-mail address and password, and i am unable to change the old e-mail address to the new one- the error message i get is that there is an existing account and it will not accept my e-mail and password changes. please help

e-mail address to reply to is : heaharvey02@gmail.com

[BWL]

Same here, purchased the annual Newsmax Subscription 

and now it prompts me to order the monthly. Can’t watch it, don’t know how to get a refund. Can somebody from ROKU help? 

[jerreld]

I subscribed to the monthly, and now it wants me to subscribe to annual, and I still can’t watch. I cancelled my automatic subscription 

[NoNewsmaxPlus]

I tried to subscribe to Newsmax + by opening an account through their new Newmaxplus page link whenever they changed over to a pay service.  When I saw I had to give them a credit card I exited the window without doing so.

I saw the Roku app at the bottom of that link page so I clicked on it.  It asked what subscription I wanted.....monthly for 4.99 or yearly for 49.99.   I clicked on yearly button.  I went through Roku who used my pay pal and charged my credit card 52,99 including taxes and fees. 

When I went to access Newsmax+ I couldn't get in.  When I click on a tv show like Rob Schmitt I see a white PLAY button.  I click on it and it takes me a page with a message saying YOU ARE NOT SIGNED IN (errorCode {Code error}).  I know that I am logged into Newsmax app and I also updated the Newmax app.   I click on the white INFO button above the you are not signed in message and I the only option I get is to purchase a NEW monthly subscription for 4.99. 

I called the customer service number for Newmax and the man told me I am not showing as paid and that I have to pay them with a credit card (which he was willing to take at that time).  Of course, I refused to do that since I already paid through Roku. 

I go to Roku online and try to get support from them and when I click on "Question about a subscription" I see Newsmax is on the active subscription list.   When I click on the CONTACT US link to the far right next to the Newsmax subscription all it does is roll, roll, roll, and never connects.  How do I get this to work????   This stinks!  I paid a year in full and have nothing to show for it!!  HELP!!  Does anyone have a customer service phone number for Roku???