Channels & viewing

[RandomUser123]

I'm trying to upgrade my Crunchyroll subscription, so I emailed the company and they told me to cancel through Roku, which I did, but I found out I have the service until the 23rd. I want to know if there's any way I can force my access to end early so I can re-apply for the different membership, or if I'm stuck with the bottom tier membership until then?

[RokuLianna · Accepted solution]

Hi @RandomUser123

Thank you for the inquiry!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!


Warm Regards,
Lianna

[RandomUser123]

Thanks, I appreciate it!

[andyross]

Typically, subscriptions cannot be 'cancelled' with refunds or similar. Once paid, you are good up to the expiration time. You can always create a new subscription DIRECTLY at the services WEB site. You may need to use an alternate e-mail address. When the Roku subscription ends, you can probably update the email to what you would normally want to use.