Forum Discussion

Re: Paramount Plus App will not load

When i open Paramount Plus it loads for a moment as if it’s going to fully open the app, but then goes back to the Roku home screen.

My connection is fine, other apps work perfectly.

I even deleted and reinstalled Paramount Plus and it is still not working

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  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator

    laurarogers02 

    Thanks for letting us know about the issue with the Paramount+ app on your Roku. I'm here to help!

    Give this a tryRemove and Reinstall the app. Often, that can clear up the problem. Restarting your Roku device before adding the app back can also help make sure everything goes smoothly.

    We also recommend taking a closer look at the troubleshooting provided by our support page here on how to resolve the channel playback issues.

    Let us know how it works out!

    Roku Community Team

    • Missjizzle's avatar
      Missjizzle
      Newbie

      It didn’t work for me. I deleted the app and redownloaded and it still won’t open. All of my other apps will open. 

      • makaiguy's avatar
        makaiguy
        Community Streaming Expert

        Missjizzle-

        After removing the channel, but BEFORE reinstalling it, did you RESTART** your Roku to clear its memory cache? Without the restart you may not get a clean reinstall. This is not a cure-all but at least it will assure you of having an uncorrupted copy of the current channel app.

        Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System". If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.

        **On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart. Use the methods above.