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NoDisneyuser123 · ‎05-13-2024

My ROKU remote has started freezing about 2 weeks ago. I checked on my ROKU account and tried to find solutions. I've changed batteries & did multiple reset but the annoying Disney+ has taken over my TV and I can't watch my shows. I don't have Disney account, don't want it & not interested in it at all. Why is ROKU allowing it to take over my viewing experience?

renojim · ‎05-13-2024

Do you have a Disney+ button on your remote? Is it stuck? Try taking the batteries out of the remote (assuming it has removable batteries) and using the mobile app as a remote. If the problem goes away, you'll know it's the remote.

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renojim · ‎05-13-2024

Do you have a Disney+ button on your remote? Is it stuck? Try taking the batteries out of the remote (assuming it has removable batteries) and using the mobile app as a remote. If the problem goes away, you'll know it's the remote.

Roku Mobile App - Free for iOS® or Android™ | Roku

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

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