Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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DIRECTV/Roku not working on Samsung TV.

I’m at my wits end. DIRECTV will appear on my Samsung TV but it’s frozen on the DIRECTV screen. No up or down button brings the guide up. Spent 2 hours troubleshooting with AT&T last night. Wi-Fi & internet are fine. I’ve unplugged,updated, plugged back in numerous times. Changed the batteries in Roku remote. I can watch Netflix & prime,etc. What In the world do I do ? Another TV has the same problem. Thanks everyone. 
Mode I: 3920X SN: K4289E069052

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Retired Moderator

Re: DIRECTV/Roku not working on Samsung TV.


Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. Does this clear up the issue you are seeing?


Danny R.
Roku Community Moderator
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