Forum Discussion

Pssnow's avatar
Pssnow
Newbie
4 years ago
Solved

Crave app not working on Roku tv

The Crave app will not work on my Hisense Roku tv. it previously worked fine. when loading it it very quickly flashes that I am signed out then the app crashes and the screen goes blank. I have do...
  • RokuNimfa-C's avatar
    RokuNimfa-C
    3 years ago

    Hi martinc68,

    Welcome to Roku Community.

    If you have followed the recommendations provided, yet you are still unable to play videos from a single channel, and videos from other channels play normally, it is recommended to reach out to the customer support team of the channel provider for further assistance. Please note that channels on Roku are managed by their respective channel developers. Hence, the issue could be specific to that channel and would require an update from the channel developer to resolve it.

    You can reach them here: Crave Support


    Regards,
    Nimfa

Michelle3's avatar
Michelle3
Roku Guru
4 years ago

You should’ve done Settings>System>Power (skip to next step if not applicable)>System Restart after you removed the app and before you reinstalled the app.  It is always 1, 2 and 3.  2, 1, and 3, 1, 3 and 2, and 1 and 3 are not the same orders.  ~ Jordan

StevenDukeshire's avatar
StevenDukeshire
Newbie
4 years ago

I have the exact same problem, except with a Roku Express. Have removed the channel, restarted, and then added the channel a few times. It did not work. Yes, did the steps in the correct order.

  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    4 years ago

    Hi StevenDukeshire,

    Thanks for reaching out regarding the issue you are experiencing.

    Does the issue only occur to Crave channel or all channels on your Roku device? Could you tell us what happen when you tried to launch the channel? Do you receive an error message or code?

    Keep us posted with the details. 

     

     

    Regards, 
    Nimfa

    • martinc68's avatar
      martinc68
      Newbie
      3 years ago

      Tried removing, restarting and addind the channel but we cannot login to Crave. All others apps are working except Crave. I can use my account and password on my laptop and they work. Why is it not working on my Roku TV?

      • RokuNimfa-C's avatar
        RokuNimfa-C
        Retired Moderator
        3 years ago

        Hi martinc68,

        Welcome to Roku Community.

        If you have followed the recommendations provided, yet you are still unable to play videos from a single channel, and videos from other channels play normally, it is recommended to reach out to the customer support team of the channel provider for further assistance. Please note that channels on Roku are managed by their respective channel developers. Hence, the issue could be specific to that channel and would require an update from the channel developer to resolve it.

        You can reach them here: Crave Support


        Regards,
        Nimfa