Captions not staying on English on Paramount+
So started watching another evening of SEAL Team on Paramount+ and noticed everytime an episode starts it automatically changes to Deutch. No other Paramount+ show does this nor any other app. All ot...
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THIS appears to be an attempted hack. I tried to send an email to support to report this issue; the short and sweet was that nothing short of factory reset would fix the issue.
There were no power issues, the system is powered from an UPS. It appears to be a stream injection. Every Roku on the network was affected. No other apps on Roku except Paramount Plus on Roku was affected. Android TV was not affected, Paramount Plus on Android TV was not affected. Paramount Plus on the computer was not affected. None of my other computers, systems, or networks were affected.
Hello, I have solved a problem that I had on Paramount Plus only by doing a factory reset. Not ideal, but I expect it could occur again.. According to Paramount Plus this issue has happened with other customers, as well as myself. Of course, it took a while to recognize that this was a Roku issue and a Paramount App in Roku issue.
Just before the error appeared, I noticed that the Brand and Ad section before a show starts streaming was severely affected. Lately there have been 60%+ complete failure followed by Error during this stage of streaming. On one occasion after the Error appeared, the Roku completely froze requiring a complete power off reset of the system. After powering up, the error appeared.
Multiple shows were affected in Paramount Plus. The first show I tried to watch was permanently affected until factory reset. Star Trek - The Next Generation. (STTNG) Both audio and (CC) closed captioning was affected. Independent of the Roku setting, which was correct, STTNG was in German (audio and (CC)). Other show's primary language was not affected in Paramount Plus. Many other shows had (CC) affected, and the language that appeared seemed to be related to what other languages were available other than the language chosen. Shows in the primary language only may have not been affected at all, because of how Paramount lets Roku handle these choices, it was not possible to determin which if any languages were available in most of the shows. No other app in Roku appeared to be infected.
Just before the error appeared, I noticed that the Brand and Ad section before a show starts streaming was severely affected. Lately there have been 60%+ complete failure followed by Error during this stage of streaming. On one occasion after the Error appeared, the Roku completely froze requiring a complete power off reset of the system. After powering up, the error appeared.
Multiple shows were affected in Paramount Plus. The first show I tried to watch was permanently affected until factory reset. Star Trek - The Next Generation. (STTNG) Both audio and (CC) closed captioning was affected. Independent of the Roku setting, which was correct, STTNG was in German (audio and (CC)). Other show's primary language was not affected in Paramount Plus. Many other shows had (CC) affected, and the language that appeared seemed to be related to what other languages were available other than the language chosen. Shows in the primary language only may have not been affected at all, because of how Paramount lets Roku handle these choices, it was not possible to determin which if any languages were available in most of the shows. No other app in Roku appeared to be infected.
I wrote this because I needed a way to contact Roku and inform them of the issue. It was impossible for me to determine the exact source of the exploit, and my home system and network did not appear to be affected. I suspect the start up stream in Paramount Plus or the Ad start stream service to be the part of the program affected.
Simply, for myself, this is a one off at this time; I would like to report it as such. Only Paramount was affected, none other... they are obviously not going to do anything about it, since they are acting like it is a Roku problem. And, it is, but it only affected Paramount on Roku. This is a critical point. However, it is my personal opinion that it appears that the issue is with Paramount Plus' interface with Roku that has been affected, and therefore both Roku and Paramount Plus will need to fix it.
I have recommended to Paramount Plus that they do what most other apps do which is to create separate primary audio language and (CC) language options within the app itself. I do not use every app or ROKU and do not know if other apps that rely on ROKU for this choice have been affected. Paramount Plus is the only app I use that relies on Roku for this interface, and it was the only app I use that was affected.
Since it is one time, I am simply reporting the issue to ROKE... however, I would like a response from ROKU as the fastest and easiest way to report issues like this. I am a retired scientist, tech, troubleshooter, computer analyst and troubleshooter, and spent much of my life troubleshooting many systems and situations.. IOW I am a Metrologist with an extensive computer background.
The issue interfered specifically with one program "Star Trek - The next generation" (STTNG) other programs I checked were unaffected with primary language (audio).
STTNG (CC) closed captioning was affected, it was always in German
Simply, for myself, this is a one off at this time; I would like to report it as such. Only Paramount was affected, none other... they are obviously not going to do anything about it, since they are acting like it is a Roku problem. And, it is, but it only affected Paramount on Roku. This is a critical point. However, it is my personal opinion that it appears that the issue is with Paramount Plus' interface with Roku that has been affected, and therefore both Roku and Paramount Plus will need to fix it.
I have recommended to Paramount Plus that they do what most other apps do which is to create separate primary audio language and (CC) language options within the app itself. I do not use every app or ROKU and do not know if other apps that rely on ROKU for this choice have been affected. Paramount Plus is the only app I use that relies on Roku for this interface, and it was the only app I use that was affected.
Since it is one time, I am simply reporting the issue to ROKE... however, I would like a response from ROKU as the fastest and easiest way to report issues like this. I am a retired scientist, tech, troubleshooter, computer analyst and troubleshooter, and spent much of my life troubleshooting many systems and situations.. IOW I am a Metrologist with an extensive computer background.
The issue interfered specifically with one program "Star Trek - The next generation" (STTNG) other programs I checked were unaffected with primary language (audio).
STTNG (CC) closed captioning was affected, it was always in German
Many other shows in Paramount were unaffected in Primary (audio) nor (CC). I suspect because they were only available in English, and only provided English closed captioning (CC).
Although primary audio did not appear affected for various other shows in Paramount, all my shows were in English and I do not know what other languages were available for primary language support. I only observed that (CC) was affected in other shows. I think this depended upon which languages were available in CC. Also, I suspect if other languages were available, one of those languages were substituted for English or anything other than the (CC) language chosen.
Although primary audio did not appear affected for various other shows in Paramount, all my shows were in English and I do not know what other languages were available for primary language support. I only observed that (CC) was affected in other shows. I think this depended upon which languages were available in CC. Also, I suspect if other languages were available, one of those languages were substituted for English or anything other than the (CC) language chosen.
IOW, the language chosen for (CC) was affected, the choice affected may have been chosen based on location in individual show being viewed language availability list, however, whatever was displayed it was never the language chosen, but some other, which varied depending upon a factor unknown by me.
Removing and Restoring Paramount Plus did not work. Only Paramount Plus on Roku was affected. Paramount Plus on Android was not affected. Paramount Plus on Browser was unaffected. All Roku devices in my home *were* affected similarly.
Factory reset fixed the issue, whether temporary or permanently is yet to be determined.
I suspect a security problem; however, the type of Roku devices was not a factor, both of mine are different Roku devices.
I have confirmed this issue on the 2nd Roku device in our household; however, it has not been yet factory reset. If I hear back, I will let you know whether I had to force factory reset to resolve the issue, and whether that resolved the issue. I see not reason it won't work at this time.
Removing and Restoring Paramount Plus did not work. Only Paramount Plus on Roku was affected. Paramount Plus on Android was not affected. Paramount Plus on Browser was unaffected. All Roku devices in my home *were* affected similarly.
Factory reset fixed the issue, whether temporary or permanently is yet to be determined.
I suspect a security problem; however, the type of Roku devices was not a factor, both of mine are different Roku devices.
I have confirmed this issue on the 2nd Roku device in our household; however, it has not been yet factory reset. If I hear back, I will let you know whether I had to force factory reset to resolve the issue, and whether that resolved the issue. I see not reason it won't work at this time.
I am having issues while watching Star Trek on Paramount Plus. My closed caption is set to English as default, but started showing up in German. When the episode begins I can go in settings and change it from German back to English, but I have to repeat this for each new episode and it is showing as set to English. Is this a Paramount Plus issue or a Roku issue? I have also reset my Roku. Still having the problem. I hope this issue has a resolution?
I am having the same issue but it is my default language is set to Deutsch every time I start a new episode or resume the last one I was playing. I have the roku stick but that probably doesn’t matter. This is very annoying, none of my other TV apps are having this issue either. This started around 5-ish days ago as far as I can remember, sometime last week. This is on TNG also, if that matters or helps.
thanks,
J
Odd that you're also experiencing it with Paramount+
same thing is happening to me, I try to watch star trek next gen on my roku it's default audio setting is German, other devices have no such issue
Hi Huskymomof2 burnsjeremy @mrsphalanx ,
Welcome to the Roku Community!
We are currently aware and our engineering team has been investigating this issue closely.
In the meantime, please help us with the required details below so we can send additional information for the investigation to our engineering team, and once more information is available I'll be sure to let the Community know:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
- tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- steps to reproduce the issue you are seeing
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
Best regards,
MaryI have a roku express 4k and a similar problem occurs. While watching The Orville on Hulu the closed captioning will revert from English to Spanish after certain commercials. I have not tried any reset procedures as of yet but I did want to chime it that the glitch occurs beyond Paramount programming.
Interestingly, I only have this problem in a single roku device (a premier roku). I have other rokus, inluding ultra 2021 and ultra lt and those don't have this issue. I can manually switch to english, but sometimes when I do that, the video freezes and audio continues, which obviously is horrible and unusable...i'm going to have to do the factory reset I guess. Thanks for the tip/details
Same issue!! Both Star Trek and DS9. It used to not be like this, then all of a sudden German became the default subtitle track and I have to change it EVERY episode.
Hi everyone,
Thanks for continuing to share what you're observing.
Our team has continued investigating the issue and is hoping to have a resolution soon. We'll get back to you once we have an update available I'll be sure to let the Community know.
We appreciate your patience in the meantime.
Best regards,
MaryIt seems to be fly by hits, random viewers, probably just polling IP addresses looking for Roku devices and getting to them that way... Since the first time I was hit with this, so far... lucky and have not had the problem since I did a factory reset... Now, I can't say that immediately after it happened, so the person probably holds onto the IP addresses for a day or so before moving on to the next victims. Good luck and thanks for keeping us posted on progress... Have a Merry Christmas and an even better New Year... I haven't heard from Paramount lately about this... so tech department might want to contact Paramount and ask them about it. I have but haven't lately... Ironically I told them my issue was resolved with a factory reset.
Seems to only hit Paramount Plus on Roku and only one channel... I don't envy you all trying to find the source and reason for this... I understand the issue, that's a tough one... I would swear they're hitting the streams... it's a true fly by... so, it may require Paramount to mod their initial starting stream for all shows. Since it's not just relegated to Star Trek, but it is related to Paramount shows! 😕Chip
Sorry to hear about this... I had this problem too... and I've already replied to several people... Here's one link I replied to earlier.... read through these... I have instruction to do a factory reset, that's the only thing that seems to work for everyone... They're still looking into this.... but on the link here <=click me.
I have submitted the very easy instructions for a factory reset and how to get back up and running in about 5 minutes... or more if you have a lot of apps you use... Good luck and hope you have a Merry Christmas, and a better new year... once you do this you're, so far, unlikely to get hit with the hack again!
Both Roku and Paramount are working on it! 🙂
Chip
