Forum Discussion
We're watching The Good Fight on Paramount+, and the captions are in Danish (dansk) by default. It's easy enough to link to Accessibility options in order to change captioning track to English, but it's kind of a nuisance. We haven't had this captioning problem with other Paramount+ shows -- yet.
- ZenMasterChip3 years agoStreaming Star
I'm not with Roku or Paramount; but, I can tell you what worked for other people including me. First, I think that whoever is doing this hack is only hitting people once, it almost seems random. Probably to avoid detection... I can tell you they're still working on it. But, I believe unless they accidentally pull up your IP address again, a factory reset should fix your problem. I found I had to do it each of my Roku devices, but at least one other person said it only affected one of their devices.
The factory reset is located in the system/power settings... yes, it will wipe your machine but Roku dies a good job of getting you back up and running... Just have your cell phone and scan the QR codes and log into your account on the phone to re-activate the app on the Roku, it will be easy. You might have to add some of the apps back in manually, but many of them will automatically load up after you do the factory reset. Also, if you've never done this, immediately after doing a factory reset you will have to pair your controller to your Roku device... that's pretty easy if you know how... just remove the battery cover on the remote, and when the Roku asks you do do it, click the little button behind the battery cover to pair the remote to the Roku, then follow the steps to get back up and running... it only took me about 5 minutes, and so far this has worked for everyone... Good luck, and sorry you got hit with this hack too!
I think there are also instructions in the other people's replies, I think I did this too; so, read them and you should see them there if this message gets lost in the jumble of other people also getting hit with this! Merry Christmas and have a great New Year! π
Chip
PS I can tell you that both Roku and Paramount are still working on this! π If you want to help send a message to them both and let them know the Model and Serial number of your Roku devices that have been affected... Some devices don't seem to be affected, and other types like Android TV are so far not affected either... I have some of each! Also not affecting the computer's browser access to Paramount +, and it's also usually only one show... probably one you're watching a lot right now! π