Channels & viewing

[amblack]

Hello! I'm using The Roku Channel app on my Samsung Smart TV 2016 running Tizen 2.4.

Almost all shows can be played and work great. However one show in particular gets stuck on "loading" and fails to play on the Smart TV.

I have recorded my TV screen while attempting to play this show to demonstrate the issue:

https://streamable.com/a9zdl0

First I play a couple working shows to demonstrate it is not an internet or TV issue. Then I attempt to play the problematic show and it spins for a while, then eventually allows me to open controls but does not play no matter what I do. I then show one more working show for good measure.

Since the show is so old, I wonder if it is an unsupported codec issue? I am not sure how to access logs etc. from the app to troubleshoot this issue further.

Could any The Roku Channel app devs please comment if you see this issue?

#the roku channel

[AvsGunnar]

@amblack 

Are you able to install Plex app on your Samsung?

Plex is also showing Victory at Sea for free.  This way can see if a Roku Channel issue for you.

Both of them streamed fine on my Roku devices, so at least the streams are working. (can rule that out as preliminary issue.)