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RobNJ
Reel Rookie

Can’t add profiles on YouTubeTv using Roku Stick ( works fine using Roku nonstick devices)

I can’t add profiles on YouTubeTV  on Sony tv using Roku stick. It works fine on another Tv that has Roku Ultra device. Anyone experiencing this issue? It happed today , looks like YouTube interface changes so maybe some update took place. Thank you. 

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3 REPLIES 3
Ello2022
Roku Guru

Re: Can’t add profiles on YouTubeTv using Roku Stick ( works fine using Roku nonstick devices)

Add profile? You mean add family members such as invite them? Or do you mean switching profiles from one to another? That’s not a Roku issue.

https://support.google.com/youtubetv/answer/7658225?hl=en

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RobNJ
Reel Rookie

Re: Can’t add profiles on YouTubeTv using Roku Stick ( works fine using Roku nonstick devices)

Hi. I mean switching profiles. For example, it does not appear to work on TV with Roku stick. It works fine on TV with Roku ultra device. Thinking it may be a Roku stick issue. Has never happed before.

 

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Ello2022
Roku Guru

Re: Can’t add profiles on YouTubeTv using Roku Stick ( works fine using Roku nonstick devices)

@RobNJ  I have a Roku Stick 4K and I can switch profiles on YouTube TV. Have you tried restarting your Roku? Have you tried removing the channel, restarting your Roku and re-adding the channel? It doesn’t matter what Roku device you were using

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