Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
RoseS99
Newbie

Can't add my first streaming channel

I have had my roku unit set up for a few months now and only watched the free stuff. I just set up an account with email address, password, pin, and credit card info. When I went to  add Paramount + on the TV, it says my pin  # is invalid. I know I set up an account since I got a welcome e mail to the same e mail address.

What am I doing wrong?

0 Kudos
1 REPLY 1
renojim
Community Streaming Expert

Re: Can't add my first streaming channel

If you've been using your Roku for a few months you already had a Roku account.  There was no need to set up a new account.  You can either factory reset your Roku device and link it to the new account or just use the old account.  If you've forgotten the email address for the old account you can find it on your Roku device by navigating to Settings->System->About.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.