Forum Discussion

hernancasillas's avatar
hernancasillas
Newbie
4 years ago
Solved

Can't add channel with code

Hello, I am trying to add a third party channel, I type the code and it shows the channel I want to add, then the warning pops up and when I click "Yes, add channel" it doesn't do anything, then I click it again and the website redirects me to https://my.roku.com/404 and the channel is never added to my devices. I have tried with more channels but it keeps happening.

I appreciate any help given.

  • RokuDanny-R's avatar
    RokuDanny-R
    4 years ago

    hernancasillas

    Thanks for the inquiry.

    Channels such as this are non-certified and are not supported by Roku as they do not go through the channel certification process, and do not appear in our channel store.  

    If you need assistance with a private channel, you will need to reach out to the channel publisher directly for more information and assistance. 


    Thanks,
    Danny

  • RokuMary-F's avatar
    RokuMary-F
    3 years ago

    Hi AlisAccount,

    Thanks for the post.

    Please be aware that If you can no longer find the channel in the Roku Channel Store or the access code no longer works, the channel may no longer be available on the Roku platform.  

    Note: If you subscribed to or purchased content on a channel that is no longer available on your Roku device, you can contact the content provider for more information.

    For full information on this, you can take a look at this link: Why is a channel no longer available on my Roku® streaming device? | Official Roku Support

    Please let us know if there's anything else we can help you with.

     

    Best regards,
    Mary

16 Replies

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  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    4 years ago

    hernancasillas

    Thanks for the inquiry.

    Channels such as this are non-certified and are not supported by Roku as they do not go through the channel certification process, and do not appear in our channel store.  

    If you need assistance with a private channel, you will need to reach out to the channel publisher directly for more information and assistance. 


    Thanks,
    Danny

    • Moody2002's avatar
      Moody2002
      Reel Rookie
      4 years ago

      The website my roku account add channel with a code never works they tell you to go to roku website my account add channel but it never works 

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        4 years ago

        Hi Moody2002

        I hope you're doing well.

        Could you tell us more about the issue you're experiencing? By any chance, are you trying to add a non-certified or private channel to your Roku account or device? Please let us know. We'd like to know more about how we can help.


        All the best,
        Kariza

    • mrgshankar's avatar
      mrgshankar
      Newbie
      4 years ago

      I do have same issue, I purchased a channel and they gave code to add. I was able to add successfully but newly added channel IPTVTL is not available either on my ROKU or on device. 

      • renojim's avatar
        renojim
        Community Streaming Expert
        4 years ago

        mrgshankar, if you added a channel via a code it was almost certainly a private channel.  They've all been removed.  You can bet having "IPTV" in the channel name had a lot to do with it as most, if not all, IPTV "services" are merely an avenue for pirated content.

    • Moody2002's avatar
      Moody2002
      Reel Rookie
      4 years ago

      The website my roku account add channel with a code never works i dont understand how you can say its the channel its self when it's the website **bleep** thing never works

      • DBDukes's avatar
        DBDukes
        Community Streaming Expert
        4 years ago

        Moody2002 

        You're overlooking a key bit of data.

        You cannot simply get a code for a non-certified app and expect it to work. Roku had a process that many developers used as an unofficial app store. Roku cracked down and started enforcing limits.

        The Website does work for adding apps -- I've used it recently -- but each app has a limited number of users. It is for beta testing of apps only. You are trying to use it as an unoffical app store. Roku stopped letting developers do that. Each app must go through the certification process.

        Are you a beta tester for the app? If so, then yes, it should work. If you are not a beta tester for the app, then it probably won't work.

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      3 years ago

      Hi AlisAccount,

      Thanks for the post.

      Please be aware that If you can no longer find the channel in the Roku Channel Store or the access code no longer works, the channel may no longer be available on the Roku platform.  

      Note: If you subscribed to or purchased content on a channel that is no longer available on your Roku device, you can contact the content provider for more information.

      For full information on this, you can take a look at this link: Why is a channel no longer available on my Roku® streaming device? | Official Roku Support

      Please let us know if there's anything else we can help you with.

       

      Best regards,
      Mary

      • hagnerjd's avatar
        hagnerjd
        Newbie
        3 years ago

        I added the NowhereTV to the roku web based interface and it seemed to go as planned but it never showed up in the roku device under my apps or channels. Have they removed NowhereTV as well?