Forum Discussion

hernancasillas's avatar
4 years ago
Solved

Can't add channel with code

Hello, I am trying to add a third party channel, I type the code and it shows the channel I want to add, then the warning pops up and when I click "Yes, add channel" it doesn't do anything, then I cl...
  • RokuDanny-R's avatar
    4 years ago

    hernancasillas

    Thanks for the inquiry.

    Channels such as this are non-certified and are not supported by Roku as they do not go through the channel certification process, and do not appear in our channel store.  

    If you need assistance with a private channel, you will need to reach out to the channel publisher directly for more information and assistance. 


    Thanks,
    Danny

  • RokuMary-F's avatar
    RokuMary-F
    3 years ago

    Hi AlisAccount,

    Thanks for the post.

    Please be aware that If you can no longer find the channel in the Roku Channel Store or the access code no longer works, the channel may no longer be available on the Roku platform.  

    Note: If you subscribed to or purchased content on a channel that is no longer available on your Roku device, you can contact the content provider for more information.

    For full information on this, you can take a look at this link: Why is a channel no longer available on my RokuĀ® streaming device? | Official Roku Support

    Please let us know if there's anything else we can help you with.

     

    Best regards,
    Mary