Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
I have a Roku Express and am trying to sign into the Spectrum TV app. Every time I enter my userid and password the app says that my credentials are incorrect or I get an error RLI-9000 when opening the app. I've tried uninstalling and reinstalling the app and then doing a Roku system restart and nothing works.
I've tried uninstalling and reinstalling the app and then doing a Roku system restart and nothing works.
Try it in this order:
Uninstall channel
Restart Roku to clear its memory. Depending on your Roku model you'll find the "System restart" under "Settings > System > Power", or if you have no Power option, under "Settings > System".
Reinstall channel
cache.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
