Channels & viewing

[kavinam]

Hello, I’m trying to install the CW app on my Roku device. The app launches fine. But, it crashes and takes me back to the Roku Home Screen when I try to play a video. 

Other apps work fine. CW is working properly on my other devices.

I looked through earlier posts and have tried resetting my router, factory resetting my device, etc. I’m not having any help. Anything else I can be trying? Thank you! 

Model: 4400X - Roku 4, Software Version: 11.5.0 build 4312-17, Network Connection Type: Wired 

[makaiguy · Accepted solution]

The Roku 4 has not been supported since March 2023 when Roku 12.0 was released, and 12.5 is now rolling out.   The last Roku version Roku 4 can run is 11.5.

A number of channel app developers, notably the entire family of Disney-owned channels, have discontinued support for the Roku 4.  I can find no listing of what Roku models CW supports on the CW website.

Can you still find the The CW app via Roku 4 home screen menu path Streaming store > Search?  If not, that's a good indication CW has dropped support for this model.

[kavinam]

I'm able to find The CW app on the Streaming Store.

I didn't realize Roku 4 won't be able to run OS versions after 11.5. For a while, I've been wondering why my device OS hasn't updated to Roku 12 yet.

All my other apps seem to be running fine on 11.5. But, I think it's time to consider an upgrade. Thank you for the info!