Forum Discussion
glow18
3 years agoReel Rookie
I'm still having the issue with the CBS app, and others are as well. Is there a way Roku can reach out to CBS and see what the issue is? The issue is only on Roku, not cbs.com or the CBS app on my phone. I've already reached out to CBS support to no avail.
RokuKarla
3 years agoRetired Moderator
Hello glow18
Thanks for reaching out here in the Community!
If the issue persists from one channel after attempting the suggestions above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help.
Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.
Regards,
Karla