Already contacted Amazon and got a reply that they will speak with platform software developers to see if issue can be resolved or not. Wish I could get a similar reply from Roku.
What you got from Amazon was a "get you off the phone" type of response. And it worked. You're here and not speaking with the people that actually control that. Amazon controls where their app works. Roku doesn't.
Roku allows developers to pick where the apps are supported, and which devices support the apps. Simply put, Roku has the world divided up into regions, with each region being a country (or group of countries) where Roku is supported. Then there's a "Rest of the World" (RotW) region. That's everywhere that Roku isn't supported. Cyprus falls there. It's provided so the developer can support the app if they want, although Roku won't support any of it there.
If the app developer doesn't code the app to work in RotW, then it won't. It won't show up on the device as an option to add. If you do somehow obtain it, it won't work (or at least, it won't work correctly). And Roku controls none of that. They cede control to the app developers. And the app developers for Amazon don't work for Roku. They work for Amazon.
All that to say you already got the correct answer, just one you didn't like.
Nice. I believe now both parties are informed of the issue in hand, one developing the app and one offering the app on their website (add channel).
This seems a joined issue and both parties involved need to do their part. It takes two to tango as one has to offer it on their website as at the moment this is not the case and the other give access rights for the RoW.
Thanks for your replies.
Roku will not offer an app on their product in any area the app developer does not approve. Roku gives the app developer the freedom to support the app where the developer chooses. Roku is not causing anything to fail to appear. Roku's setup is working. If Amazon chooses to not support their Roku app in your country, that is Amazon's decision. There is nothing for Roku to do. They will not override the app developer's decision.
