Forum Discussion

Tick71's avatar
Tick71
Reel Rookie
4 years ago

Amazon Prime keeps dropping from my Roku

Amazon Prime keeps dropping from my Roku and I keep having to remove and reinstall it. This ONLY happens with Prime & no other channels. If it continues and Amazon doesn't fix it I will stop paying f...
bradco's avatar
bradco
Reel Rookie
4 years ago

Amazon Prime begins to play movie then drops(screen goes blank) then home page with channels appears.

bradco's avatar
bradco
Reel Rookie
4 years ago

Also having the same problem with Netflix. Disney Paramount Youtube Premium etc all work fine.

  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    4 years ago

    Hello bradco,

    Thanks for the post.

    Have you tried the suggested tips above? If you haven't tried it yet, you can remove the affected channels and re-install them. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > System restart.

    For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

    Keep us posted on how it goes! 


    Regards,
    Nimfa

    • MBA's avatar
      MBA
      Newbie
      3 years ago

      I tried the Settings Reset and it seems to be working so far.... Fingers crossed.
      Thanks