Forum Discussion

Tick71's avatar
Tick71
Reel Rookie
4 years ago

Amazon Prime keeps dropping from my Roku

Amazon Prime keeps dropping from my Roku and I keep having to remove and reinstall it. This ONLY happens with Prime & no other channels. If it continues and Amazon doesn't fix it I will stop paying f...
Exer142443643's avatar
Exer142443643
Reel Rookie
4 years ago

Exact same problem. 

  • bradco's avatar
    bradco
    Reel Rookie
    4 years ago

    Amazon Prime begins to play movie then drops(screen goes blank) then home page with channels appears.

    • bradco's avatar
      bradco
      Reel Rookie
      4 years ago

      Also having the same problem with Netflix. Disney Paramount Youtube Premium etc all work fine.

      • RokuNimfa-C's avatar
        RokuNimfa-C
        Retired Moderator
        4 years ago

        Hello bradco,

        Thanks for the post.

        Have you tried the suggested tips above? If you haven't tried it yet, you can remove the affected channels and re-install them. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > System restart.

        For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

        Keep us posted on how it goes! 


        Regards,
        Nimfa

    • Wjhtana's avatar
      Wjhtana
      Newbie
      3 years ago

      Mine did the same thing. Open app, go to movies and it would stop and go back to the ROKU home page. I did a ROKU update, and that reset the ROKU TV. Now Prime stays on.

    • Dallascrites's avatar
      Dallascrites
      Newbie
      3 years ago

      Same here and don’t know how to fix!

      • Dallascrites's avatar
        Dallascrites
        Newbie
        3 years ago

        I went to setting and then Reset Roku. It worked 👍

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    4 years ago

    Hi Exer142443643,

    Thanks for posting in the Roku Community!

    Can you please provide us with more specific information about the issue you are experiencing? Are all other streaming channels playing content normally? Are you being prompted with an error message? What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?

    With more information, we will be able to assist you further.


    Best regards,
    Mary

    • Exer142443643's avatar
      Exer142443643
      Reel Rookie
      4 years ago

      I'll answer your inquiries,  as it may help someone else in the future.   I gave up and abandoned my amazon prime after many years because my current Roku TV will play between 1 and 3 minutes of an Amazon show and would give an error similar to that content isn't available right now ... and this was happening on older episodes of shows as well as anything recently released.  I have no problems with any of my other streaming services, I believe I currently have 6 other platforms and none of them experience this drop.  The TV itsself is (Walmart)  Onn 65" QLED 4K UHD Roku TV.  Cheers.