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Reel Rookie

Access to MSNBC through NBC now displays Sorry! We're having some trouble...

I've regularly watch MSNBC through the Roku NBC app. Starting yesterday, a message displays "Sorry! We're having some trouble..." It lists an error code: CloudpatherrorAuthorizationNIP. The same message now comes up for CNN. How do I resolve this???

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Community Streaming Expert

Re: Access to MSNBC through NBC now displays Sorry! We're having some trouble...

Thany you for posting the error message.  So many people fail to do this, and it delays getting a targeted response.

Cloudpath authorization errors deal with channels that require authentication to a TV provider account and use the Cloudpath service to manage this authentication. The NBC/Universal family of channels are known to user Cloudpath, I don't know if others do.

One thing that some have reported fixes this is going into the channel on your Roku, logging/signing out, then logging/signing back in again and authenticating with your TV provider credentials. If this fixes the problem for that channel it typically fixes it for all channels in that family that use Cloudpath authentication.


Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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