Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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trying to find direct tv now on roku 3810x.. please help and advise

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I have both a roku stick model 3810X and a 4k roku tv.....I cannot find the direct tv app anywhere...can someone help and or advise please?

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Level 19

Re: trying to find direct tv now on roku 3810x.. please help and advise

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Hi there, 

Thanks for the note. DirecTV does not offer a channel on Roku for satellite subscribers. You can use your DirecTV satellite subscription credentials to activate or authenticate individual streaming channels, but there is no centralized channel to view your DirecTV service on a Roku device. See more here: https://support.roku.com/article/115004366608-can-i-watch-movies-and-tv-shows-available-with-my-cabl...

AT&T TV is the current streaming solution offered by AT&T (who owns DirecTV). It is a completely digital, on-device streaming TV service. This channel (app) offers subscription packages similar to cable or satellite, a channel guide, and other features. For more information about these services, including their availability on the Roku platform, you'll want to contact DirecTV or AT&T TV support: 

https://www.att.com/support/contact-us/directv/

https://www.att.com/support/contact-us/att-tv/

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

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Level 19

Re: trying to find direct tv now on roku 3810x.. please help and advise

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Hi there, 

Thanks for the note. DirecTV does not offer a channel on Roku for satellite subscribers. You can use your DirecTV satellite subscription credentials to activate or authenticate individual streaming channels, but there is no centralized channel to view your DirecTV service on a Roku device. See more here: https://support.roku.com/article/115004366608-can-i-watch-movies-and-tv-shows-available-with-my-cabl...

AT&T TV is the current streaming solution offered by AT&T (who owns DirecTV). It is a completely digital, on-device streaming TV service. This channel (app) offers subscription packages similar to cable or satellite, a channel guide, and other features. For more information about these services, including their availability on the Roku platform, you'll want to contact DirecTV or AT&T TV support: 

https://www.att.com/support/contact-us/directv/

https://www.att.com/support/contact-us/att-tv/

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

View solution in original post

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Level 7

Re: trying to find direct tv now on roku 3810x.. please help and advise

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I am seeing videos posted on you tube that there “was” directv now app on the roku. It was offered in the store at one point and now not offered anymore. 

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Level 7

Re: trying to find direct tv now on roku 3810x.. please help and advise

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DirecTV users are screwed with Roku. I've gone back and forth with both providers & finally go this reply from Roku:

"Thank you for your email.
I totally understand that you want to add Fox News using the DTV provider option to activate, however, we don't support DirectTV anymore and I apologize.
It started on November 20, 2019 that there is no centralized channel to view your DirecTV service on a Roku device.
Rest assured that in the future we can resolve this issue with DirectTV.
Roku Customer Support,
Eduard"

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