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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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kmilner65
Level 7
‎12-05-2020 11:22 PM

roku channel wont load

Roku channel wont load. It used to load but now it just returns back to the home screen. tried uninstalling, reinstalling, resetting, factory resetting, everything, nothing changed. is this becoming a common issue?

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3 Replies
JMartinez
Level 7
‎12-06-2020 06:00 AM

Re: roku channel wont load

I have the same problem. It work for 1 day then it started having bouncing letters and would not let me past this screen. I did a hard reset multiple times and nothing. I wish they had a hotlinevtovtalkbyo someone for help!

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bschueren
Level 7
‎05-19-2021 10:16 PM

Re: roku channel wont load

Did you ever get an answer?  I am having the same issues and can not get an answer from anyone!  I have sent so many emails and wasted so much time on chat Smiley Sad so far I've gotten NOTHING!

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StreamerUser
Community Streaming Expert
‎05-19-2021 10:27 PM

Re: roku channel wont load

No model # or firmware version listed (Settings/System/About)

1) Check for updates:  (Settings/System/System updates/Check now) - try again

2) Remove The Roku Channel app, RESTART  (Settings/System/System restart/Restart), reinstall Roku Channel app - try again  <-- must do this in order!

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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