Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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nlehrer
Level 7

prime video not working all other channels ok

Hi.

I have 2 roku 3 devices. On 1, when i select prime video it says contacting amazon then comes right back out. Other channels are fine. Prime is ok on other box. It was fine on 7/9. I did power it off for 1 minute, no change.

It is a 4200x with 34 channels. It has a 16 GB microsd card. Software is 9.1.0 bld 4111.
Suggestions please.
Thanks.

UPDATE
I removed the channel, restarted the roku, and re-installed prime video. Now it works.
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