Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

getting my signed into my amazon prime free video

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I just connected my Roku streaming stick+.  I am an Amazon Prime member and would like to add the Amazon Prime video to which I believe I am entitled to"see" for free as a Prime member.  When I look at my account on-line it says that Amazon Prime Video is installed, but I don't think I should have to pay a subscription fee to access it.  How do I do that please?

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Level 16

Re: getting my signed into my amazon prime free video

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Have you registered your Roku device to your Prime account?
In the top row of the Roku Prime screen, scroll over to "Settings". Click on "Register your device". Then follow the prompts.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)

View solution in original post

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Highlighted
Level 16

Re: getting my signed into my amazon prime free video

Jump to solution
Have you registered your Roku device to your Prime account?
In the top row of the Roku Prime screen, scroll over to "Settings". Click on "Register your device". Then follow the prompts.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)

View solution in original post

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