Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

YouTube: Connection Error

I am having problems with my YouTube on my roku. It gives me an white screen where it says connect please reconnect to the internet. I uninstall and reinstall the channel. I checked to see if my system needed an update and  also hard rest my roku. It still gives me the same error. My internet works because I am able to stream other channels like Hulu and Netflix. 

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2 Replies
Roku Employee
Roku Employee

Re: YouTube: Connection Error


Thanks for the note.

Please make sure that when removing the channel, that you restart your device before adding the channel back again.

If the issue remains unresolved, I'd recommend reaching out to Youtube directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Youtube channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here:


Danny R.
Roku Forum Moderator
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Level 7

Re: YouTube: Connection Error

This could be control put in place by YouTube that if you are watching videos that doesn't meet the agenda of the liberal media YouTube shut your channel down where you can't view YouTube at all

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