Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Xfinity app does not work

The Xfinity app required a reauthorization and login today on all Rokus. It has an error 'creatDrmSession 504". I enter the code into but Roku will not sign in to Xfinity.

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Roku Employee
Roku Employee

Re: Xfinity app does not work


Thanks for the inquiry.

For more information about that error code, we would recommend reaching out to the Xfinity channel's support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Xfinity support here:


Danny R.
Roku Forum Moderator
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