Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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tantris1
Level 7

Why when i try to put private channel they says its not avilable on my country ? i live at montreal

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Community Manager
Community Manager

Re: Why when i try to put private channel they says its not avilable on my country ? i live at montr

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@tantris1 You'll need to reach out to the channel developer directly for any questions or support needs. Roku does not provide support or assistance for private, non-certified channels. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

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atc98092
Level 16

Re: Why when i try to put private channel they says its not avilable on my country ? i live at montr

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The channel developer can designate specific localities where their channel will work. They determine your location from your IP address, and if you are not connecting from an authorized location it won't work, or in your case even install. It works this way with both public and private channels. 

Dan
Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Community Manager
Community Manager

Re: Why when i try to put private channel they says its not avilable on my country ? i live at montr

Jump to solution

@tantris1 You'll need to reach out to the channel developer directly for any questions or support needs. Roku does not provide support or assistance for private, non-certified channels. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

View solution in original post

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