Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Video Unavailable--Apple TV

Everything on Apple TV other than trailers goes to a screen that says "video unavailable."  I am logged in and Apple TV streams on my iPhone so my account works. I have the Roku Ultra. Apple TV ran perfect a few weeks ago so something has changed.  I have all the updates, I cleared my cache on both, and reinstalled the app. I spoke with Apple and they said that it is on the Roku end and they had others calling with the same problem.  Is there a fix for it?

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Level 18

Re: Video Unavailable--Apple TV

Have you tried removing and reinstalling the channel?

Remove/reinstall procedure:

1. Highlight channel on home screen.

2. Press * key and choose Remove channel option.

3. IMPORTANT- DON'T SKIP:
From home screen, Settings > System > System restart. This assures no remnant of the old installation remains in the Roku's memory. It may or may not make a difference, depending on what's causing your problem, but it's worth doing.

4. Reinstall the channel.

5. If channel requires a login, you may need to log in anew.

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Re: Video Unavailable--Apple TV

I removed and reinstalled the channel twice.  It has to be some recent update by either Apple or Roku that has made them incompatible but I have run out of ideas to fix it.

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