Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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misbob
Level 7

Upgrading F1tv from access to pro

I want to upgrade my F1tv channel account from Access to Pro. I've cancelled my access channel but I don't see an option to upgrade to Pro. Can I do this through Roku?

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3 REPLIES 3\
RokuDanny-R
Roku Employee
Roku Employee

Re: Upgrading F1tv from access to pro

@misbob 

Thanks for the inquiry.

Have you already signed out of your account in the channel?

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. Does the channel give you the option to pick a Pro package?

Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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bigskyduck
Level 7

Re: Upgrading F1tv from access to pro

I tried to do this same thing following your directions and I am not given the option to upgrade. F1TV still recognizes me as an existing customer.  What else can I try?

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RokuKariza-D
Roku Employee
Roku Employee

Re: Upgrading F1tv from access to pro

Hello @bigskyduck

Thanks for the post.

Channels on Roku are developed and maintained by the channel developer themselves. We would recommend reaching out to F1TV's support team for more options or insights on how you can upgrade your subscription to their channel.

You can contact them here: https://support.f1.tv

We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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