Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

USA and NBC not working. Says there are problems

Real issues with the NBCU channels. Screen comes up and says sorry but there are problems. I've deleted and readded channels multiple times.

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Level 16

Re: USA and NBC not working. Says there are problems

When removing/reinstalling, did you restart your Roku before adding the channel back in?  By restarting, you're making sure all vestiges of the former installation are cleared from memory and so must be reloaded from scratch.

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Level 7

Re: USA and NBC not working. Says there are problems

I am having a similar problem.  USA live will list what’s playing but when you click on the channel it won’t load.  And NBC will not play the local channel, it says “program information unavailable”. 

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Roku Employee
Roku Employee

Re: USA and NBC not working. Says there are problems

@Mervin0587 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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