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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Lulabell
Level 7

Trying to download Disney+ but I'm required to enter a pin. I don't know the pin??

How do I rest my pin? It keeps wanting me to enter pin to get Disney+ but I don't know the pin or how to reset

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makaiguy
Community Streaming Expert

Re: Trying to download Disney+ but I'm required to enter a pin. I don't know the pin??


@Lulabell wrote:

How do I rest my pin? It keeps wanting me to enter pin to get Disney+ but I don't know the pin or how to reset


You can log onto your account on my.roku.com, go to https://my.roku.com/account/pin, and set (or change) a PIN. You can also choose from several options as to what actions will require the entry of the PIN.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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