Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Stelcom66
Level 7

Trouble playing video with Seagate app

I have a Roku 1 with the Seagate Media app. When watching a video in .mp4 format it will pause/resume and frequently go into 'Loading...' mode. Streaming videos from channels such as PBS are fine. If I watch the same video file on the external Seagate drive with my pc the video is fine. I wonder what could cause the trouble?

I enabled DLNA on my pc to see if videos would be better using Roku Media Player to stream video files from my pc. When accessing that - 'Waiting for media' appears but nothing appears, just Settings. I (unfortunately) have Windows 8.1. 
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