Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Subscribed Channel

If I'm subscribed to a channel and add it to my Roku listings, do I have to log into that channel on my TV? I have Amazon Prime but when I look for a TV show within that channel on Roku, it tells me I have to pay for the show.

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3 Replies
Level 21

Re: Subscribed Channel

A lot of channels, like Amazon Prime, require you to login.  There should be a place to login to your Amazon Prime account within the channel.

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Level 19

Re: Subscribed Channel

Also -- only SOME of the programs available on Amazon are included with Prime. The rest must be paid for. The Prime-included one's have a blue-on-white Prime ribbon shown diagonally in the upper left corner.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Level 19

Re: Subscribed Channel

Additional response.  Some channels you've subscribed to maintain a list of devices that have been authorized to receive their programming.  When you get a new device you have to log into those channels with the new device to get it added to that channel's authorized list.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos