Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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KKendall95
Level 7

Sound problems on Amazon only

IN the past week all of a sudden any show/movie from the Amazon app on my roku player will not play sound.  Hulu, Netflix, Pandora all work fine, but no sound from Amazaon.

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2 REPLIES 2\
makaiguy
Community Streaming Expert

Re: Sound problems on Amazon only

When it is a problem with a single channel, I'd suggest removing and reinstalling it. Use this procedure:

1. Highlight channel on home screen.

2. Press * key and choose Remove channel option.

3. IMPORTANT- DON'T SKIP:
From home screen, Settings > System > System restart. This assures no remnant of the old installation remains in the Roku's memory. It may or may not make a difference, depending on what's causing your problem, but it's worth doing.

4. Reinstall the channel.

5. If channel requires a login, you'll need to log in anew.

Note that the channel will be reinstalled as the last channel in your Roku home page channel grid. You may want to relocate it to a different position (highlight channel, press remote * key, choose Move, use arrow keys to position, press OK to lock in).
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
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ElleKay24
Level 7

Re: Sound problems on Amazon only

This fix worked, thank you. BUT I have to do it for every new episode that starts. So strange,I lose audi at the start of every episode. 

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