Channel Issues & Questions

[KKendall95]

IN the past week all of a sudden any show/movie from the Amazon app on my roku player will not play sound.  Hulu, Netflix, Pandora all work fine, but no sound from Amazaon.

[makaiguy]

When it is a problem with a single channel, I'd suggest removing and reinstalling it. Use this procedure:

1. Highlight channel on home screen.

2. Press * key and choose Remove channel option.

3. IMPORTANT- DON'T SKIP:
From home screen, Settings > System > System restart. This assures no remnant of the old installation remains in the Roku's memory. It may or may not make a difference, depending on what's causing your problem, but it's worth doing.

4. Reinstall the channel.

5. If channel requires a login, you'll need to log in anew.

Note that the channel will be reinstalled as the last channel in your Roku home page channel grid. You may want to relocate it to a different position (highlight channel, press remote * key, choose Move, use arrow keys to position, press OK to lock in).

[ElleKay24]

This fix worked, thank you. BUT I have to do it for every new episode that starts. So strange,I lose audi at the start of every episode.