Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Nbafan
Level 9

Re: Roku zooms in on tv after every commercial on Hulu

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@RokuDanny-R 

-Roku device model RC462 ; 3811X - Roku streaming stick +
-serial number YHOO8k692405
-device ID 255058692405
-software OS/version 9.3.0 build 4194-50
(these can all be found in Settings > System > About)
-version/build of the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-when does this issue occur? what were you doing/what was happening on the screen? the basketball game moved to commercial - 
-do you have ads or ad free? Ad Free
-is this issue happening on Hulu live or video on demand? HULU Live
-what is your display type set to? 720
-are you watching specific content when this happens? YES, It occurs at almost every commercial break for the NBA on TNT. 
-is this issue reproducible? yes, everytime there is a commercial (the little yellow 'ad' icon appears in the upper right corner.)

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku zooms in on tv after every commercial on Hulu

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@Nbafan 

Thanks for providing us with the information that we have requested.

We have passed the information along to the appropriate team to look further into.


Thanks,
Danny

Danny R.
Roku Forum Moderator
Tags (2)
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MrMola
Level 8

Re: Roku zooms in on tv after every commercial on Hulu

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Hello,

It has been a month and some change since you resolved this issue and the zoom problem is still happening. I started streaming Hulu from my laptop in lieu of using the Roku box. Please provide an update if you can. 

Nbafan
Level 9

Re: Roku zooms in on tv after every commercial on Hulu

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I would encourage all that post to provide this very specific information so that the engineers can better figure out root cause.

 

If you are still seeing this issue, please provide us with the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-version/build of the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-when does this issue occur? what were you doing/what was happening on the screen?
-do you have ads or ad free?
-is this issue happening on Hulu live or video on demand?
-what is your display type set to?
-are you watching specific content when this happens?
-is this issue reproducible?

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wynsmth26
Level 9

Re: Roku zooms in on tv after every commercial on Hulu

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@RokuDanny-R 

 

I just posted all the info for yet another instance of this issue & it got deleted...AGAIN! Does Roku really want to get this resolved or are they just jerking us around??? 

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wynsmth26
Level 9

Re: Roku zooms in on tv after every commercial on Hulu

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@RokuDanny-R 

 

Yet again, less than 2 minutes ago, NBA ON TNT!!!!!!!!

I already posted all the other info earlier. I tried to post everything today about an earlier incident but the post disappeared! 

ID 00-341-186

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku zooms in on tv after every commercial on Hulu

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@wynsmth26 

Thanks for the posts.

You have already provided us your information in a previous post and I have already passed it along to the appropriate team for further investigation. Duplicate posts of the same content will be removed per the Community guidelines.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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wynsmth26
Level 9

Re: Roku zooms in on tv after every commercial on Hulu

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@RokuDanny-R 

They are not duplicate posts. They are unique, individual instances of the problem with different Issue IDs.

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Just5sportsnuts
Level 7

Re: Roku zooms in on tv after every commercial on Hulu

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Yes. Same replicated issues here. 

I have to switch channels and switch back after every single ad break during nba games on TNT. Been like this for weeks. 

Seems to be the only time this occurs. Never does when games are on ESPN. 

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TarheelinAZ
Level 7

Re: Roku zooms in on tv after every commercial on Hulu

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So is there a fix for this, or do you simply just pass this on to someone and ignore it???

 

I am new and this is happening on Roku stick+ and Roku Ultra and not sure if it is Roku or Hulu... But exactly the same issue as everyone else. 

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