Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Roku is not working

Roku bounces up and down in screen sometimes. I can not get Roku to work? 

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Roku Employee
Roku Employee

Re: Roku is not working


Thanks for the post.

We would recommend trying to perform a factory reset on your device to see if that resolves your issue.

For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

Please keep us posted.


Danny R.
Roku Forum Moderator
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