Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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GARoss
Level 8

Roku Ultra crashes when starting any app

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Our Roku Ultra has a intermittent crash issue. The main app screen is visible & I can scroll through & make changes with settings. But when selecting any app, the app starts & a video can be selected to watch but the video never starts & within a few seconds Roku crashes. I have tried several suggestions like restarting Roku & new batteries for the remote but none have helped.

After a week of not using it, it did work for a few hours yesterday but began having the same issue.

Any ideas?

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GARoss
Level 8

Re: Roku Ultra crashes when starting any app

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I called Roku & the tech suggested to do a factory reset. It's working for now. I hope that was it.

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2 Replies
GARoss
Level 8

Re: Roku Ultra crashes when starting any app

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I called Roku & the tech suggested to do a factory reset. It's working for now. I hope that was it.

View solution in original post

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GARoss
Level 8

Re: Roku Ultra crashes when starting any app

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I was leery whether or not a factory reset would correct my issue but after a few days without a mishap it appears to be the correct solution. 4k on FOX SPORTS app look great. Even seems to boot much faster!

Happy viewing with your Roku!

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