Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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DaveNevada
Level 7

Roku Software Version 9.3.0 Spectrum App

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4660RW-Roku Ultra Ever since Roku updated to build 9.3.0 the spectrum app only plays for a minute or two and crashed . I have deleted and reinstalled the app and have checked for updates. Nothing has changed and trying to speak with Roku is impossible. I am considering removing every Roku from my home because it is technically impossible to report this to Roku. And if you do, they make you do thru steps over and over and will not fix anything because this is a higher level issue 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Software Version 9.3.0 Spectrum App

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@DaveNevada 

Thanks for the post.

I'd recommend reaching out to Spectrum support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Spectrum channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://www.spectrum.net/support/

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Software Version 9.3.0 Spectrum App

Jump to solution

@DaveNevada 

Thanks for the post.

I'd recommend reaching out to Spectrum support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Spectrum channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://www.spectrum.net/support/

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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