Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Problem with Amazon Prime "Who's Watching?" screen not displaying

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Recently, my Roku TV has stopped displaying the "Who's Watching?" screen for Amazon Prime. I have deregistered the TV from Amazon Prime, removed the App from the home screen, unplugged the power from the TV and then reversed the procedure and it made no difference. This screen was displayed correctly in the several weeks ago. The "Who's Watching" screen does display on my other TV when I open the Amazon Prime App.

It's a Roku Model 5143X TV; TCL Model 43S303; Software version 9.3.0 build 4194-08.

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Roku Employee
Roku Employee

Re: Problem with Amazon Prime "Who's Watching?" screen not displaying

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@C75 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Amazon Prime Video support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Amazon Prime Video support here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: Problem with Amazon Prime "Who's Watching?" screen not displaying

Jump to solution

@C75 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Amazon Prime Video support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Amazon Prime Video support here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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