Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Prime Video app redesign is missing "play from beginning" on episodes

The Prime Video app got updated a few days ago, and now when we browse to episodes other than the "next" one in a series, all we can do is resume. But if the episode was already watched then the playback resumes at the end of the episode.

This is really annoying for kids episodes that we want to rewatch. Please fix!

7 Replies
Level 7

Re: Prime Video app redesign is missing "play from beginning" on episodes

I’m having the same issue and it is very inconvenient 

Roku Employee
Roku Employee

Re: Prime Video app redesign is missing "play from beginning" on episodes

@jsaks @Kbor91 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Amazon Prime Video support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Amazon Prime Video support here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET

Thanks,
Danny

Danny R.
Roku Forum Moderator
Level 7

Re: Prime Video app redesign is missing "play from beginning" on episodes

This is really frustrating! It's been driving me crazy. My kids rewatch their favorite shows all the time, and every episode starts at the end since they've all been watched before. There's no way to go back to the beginning except manually rewinding the whole episode.  Combined with the fact that there's no good way to reset watch history, it makes for a very bad experience.

Also, when exiting a show, it doesn't remember your place in the seasons list. 

Is there a way to opt back to the old interface? It was much better. My little kids could choose their open episodes to watch, which they can no longer do. 

Level 7

Re: Prime Video app redesign is missing "play from beginning" on episodes

Same problem here and it sucks. I cant get to the beginning of an episode to save my life. 

 

Please fix! 

Level 7

Re: Prime Video app redesign is missing "play from beginning" on episodes

Danny, 

Simply saying that Roku is not responsible for the app and directing us to Amazon is not good enough.  Amazon has introduced a serious bug into its most recent Roku App.  Prime Video is one of the most heavily apps on your company’s devices.   Roku should take responsibility for helping to get this fixed and push Amazon at a company level to get it fixed. 

Please elevate this to someone who can do something about it instead of cut-and-pasting a response indicating that you don’t care. 

Level 7

Re: Prime Video app redesign is missing "play from beginning" on episodes

I agree, bad design Roku. Example, there is no possible way to go back and watch first episode of HBO Chernobyl.

Very frustrating. please fix.

Level 7

Re: Prime Video app redesign is missing "play from beginning" on episodes

Have you found an answer? I searched through the Prime link Roku directed us to and found nothing. Thank you