Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I have intermittent problems playing CBS All Access programs. Some programs play okay but have a short audio dropout of a couple of seconds every now and then. Other programs start playing but after a short period of time display a "cannot play" and stop. Backing out and attempting to restart or resume playing the same program produces the same stoppage display result. A lot of programs play fine with no problems. What goes?
I believe it is the Roku app because CBS All Access plays fine on my Apple TV and Ipads. No stoppages and no audio dropout.
I use a Roku 4 and a Roku Ultra. Results are the same using both devices.
I have a Roku4 and haven't had any major issues with CBSAA. My main complaint is it defaults to plain stereo and you have to use the menu after hitting the * key to change the audio to DD or DD+. Sometimes, the DD+ will fail and I am forced to use the stereo feed. Some people have reported that closed captioning is always enabled on playback, although I haven't seen that.