Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Re: Philo 2 month trial

I would go to Philo.com and contact them by "Chat" or you can try by phone or email, but they answer chat immediately and are very helpful. Good luck. 

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Level 7

Re: Philo 2 month trial

In anyone is still trying to figure this out, I just got a new Roku yesterday.  Contacted Philo support after not seeing an option for this deal.  There's a process to getting it to appear that they walked me through.

  • Sign up through Roku.  In the Philo app, it'll show that you have activated your 7 day free trial
  • Log into philo.com and go to your account setting page
  • Click the button to activate your subscription and enter your credit card information
  • At this point you should see a banner at the top that says "Coupon "ROKU2MONTH" applied! 100% off your subscription charge for the first 2 months."

You'll then get the rest of your 7 day free trial plus be charged $0 for your first two months.  Cancel before the two month period is up if you decide you don't want the service past the free 2 months + 7 days.

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Level 7

Re: Philo 2 month trial

Thanks MDahl. Your directions worked great. I was able to get my 2 months offer after entering my credit card information.

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Level 7

Re: Philo 2 month trial

I receive the same email and followed the instructions, with a 7 day trial. Has anyone been able to reach Roku, I have tried several times but the customer support doesn't address this issue. Anyone know what to do about this issue?

 

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Roku Employee
Roku Employee

Re: Philo 2 month trial

@VCW 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Philo 2 month trial

If you just proceed, it'll show the 2 month trial run rather than the 7. I just did it 2 weeks ago.

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Level 7

Re: Philo 2 month trial

Signed up for the trial, and they started asking for payment info right way. Watched a couple of times, however, paying $20.00 per month to watch commercials is absurd. We just watch commercial/antenna TV if we must see the evening news etc. Many of the shows we wanted were "not available" such as US Grant on the history channel. Most of the programming is pure garbage. Roku really needs to improve products AND service to survive.

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