Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Opening PBS Kids channel causes Roku Express to crash
For the past couple of weeks, when we open the PBS Kids app on our Roku Express, the pink PBS Kids logo splash screen appears with our local Public TV station on it, then it goes to a colorful background with a "loading" wheel in the middle, but the loading wheel never moves, and after about a full minute of staying on that screen, the Roku reboots itself back to the Roku logo animation. I have removed the channel, performed a system restart, then reinstalled it, I have checked for software updates and there are none, and I have pulled the power cord, but the same behavior persists.
If you haven't already, I would suggest contacting PBS to inform them of the behavior you're seeing, and request additional support. You can reach them here: https://help.pbs.org/support/home
You can also send me a private message with your Roku's serial number from Settings>System>About and I'll follow up to help provide your feedback to the channel provider. They will need to investigate the issue for further resolution.
Re: Opening PBS Kids channel causes Roku Express to crash
I am having the same issue and it’s only with Roku. It doesn’t seem to be a pbs kids issue, because the pbs kids app works fine from my devices in the house that aren’t roku . What was the fix for this?