For the past couple of weeks, when we open the PBS Kids app on our Roku Express, the pink PBS Kids logo splash screen appears with our local Public TV station on it, then it goes to a colorful background with a "loading" wheel in the middle, but the loading wheel never moves, and after about a full minute of staying on that screen, the Roku reboots itself back to the Roku logo animation. I have removed the channel, performed a system restart, then reinstalled it, I have checked for software updates and there are none, and I have pulled the power cord, but the same behavior persists.
Thanks for sharing your report. A few more questions here:
- Which model of Roku Express do you own? (You can view this in Settings>System>About on your device.) Feel free to edit your post, and associate your specific Roku device model to your post.
- Is your device connected to your TV via an HDMI cable, or via composite cables (white/red/yellow)?
- Have you performed a factory reset to see if the same issue occurs?
- How many channels are currently installed on your device? Have you tried removing a number of unused channels to free up system resources and see if this helps resolve the issue?
Model: 3910RW - Roku Express+
The device is connect to the TV via the composite cables.
My Roku is brand new out of the box and has this problem with the pbs kids channel. I let the Roku go through all updates.
I have 8 channels on my device. The same issue persists even when I remove channels.
However, per your suggestion I just factory reset the device, and, its FIXED!
A factory reset fixed the problem and the PBS Kids channel works perfectly now.
Thanks for letting us know @Antonio206
If you haven't already, I would suggest contacting PBS to inform them of the behavior you're seeing, and request additional support. You can reach them here: https://help.pbs.org/support/home
You can also send me a private message with your Roku's serial number from Settings>System>About and I'll follow up to help provide your feedback to the channel provider. They will need to investigate the issue for further resolution.