Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 8

No search on Sundance Now

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I have Roku TV and Sundance Now app. I can’t search for the movie I want to watch on Sundance Now currently. There is no functionality to do so. I can only scroll. And the way it’s laid out doesn’t even tell me what is a series or a movie. It’s organized by genre, documentaries and miniseries. Poorly laid out and no functionality. What a waste of money.

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Level 8

Re: No search on Sundance Now

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Like I said it's not their app. It the functionality of Roku Channel. Have you ever used Roku Channel? The search function doesn't work period on Roku Channel. It's not Sundance Now. I'm not sure how else I can explain it to you, but I'm done. You have no clue what you're talking about it.

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Level 19

Re: No search on Sundance Now

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The app is created and maintained by Sundance. Roku is no more responsible for it than your television or internet provider is. Complain to Sundance.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Level 8

Re: No search on Sundance Now

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I purchased it through Roku and the subscription (Sundance Now on The Roku Channel) is found under my Roku account, so yes they are very much responsible for the functionality. They support the app and the functionality. If I go to Amazon Fire TV it's a completely different app, but my subscription is not on Amazon. If I go to Amazon Fire TV and try to log into the app from there, it tells me invalid username or password. So thanks for your response, but not helpful

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Level 19

Re: No search on Sundance Now

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So I guess you didn't really come here for help, you just came to complain.
Oh, yes, it was helpful. I told you who to complain to that can actually do something about it. If you don't want to be bothered, that's up to you.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Level 8

Re: No search on Sundance Now

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And I replied to you, you are WRONG! It is on Roku's end! So grow up and get a life. 

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Level 8

Re: No search on Sundance Now

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And I'm sure Roku would love to know that they last a customer due to one person that has no idea what he is talking about. Or maybe reading comprehension is your problem.

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Level 8

Re: No search on Sundance Now

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I spoke to support on chat and Roku Channel lacks this functionality overall or at least on my TV. It's not only Sundance Channel. They were very helpful and we checked for updates and restarted. And they agreed it would not have helped me to contact Sundance Channel. This is an issue with Roku Channel not Sundance Channel. They're refunding me, but it is disappointing I can't sign up for subscriptions through Roku.

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Level 19

Re: No search on Sundance Now

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It might not have done any good to contact Sundance, in that they might not have done anything about it, even though they are the only ones who can add features to their own app.

Good luck with whatever other system you go to. I hope it meets your expectations.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Level 8

Re: No search on Sundance Now

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Like I said it's not their app. It the functionality of Roku Channel. Have you ever used Roku Channel? The search function doesn't work period on Roku Channel. It's not Sundance Now. I'm not sure how else I can explain it to you, but I'm done. You have no clue what you're talking about it.

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