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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Mendon
Level 7
‎09-12-2019 12:22 PM

New Spectrum Streaming App Crashes Roku

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I use my spectrum streaming service all day every day. Never had a problem. Evidently they recently changed some software.  Now the app opens, I try switching to another channel, it freezes, then crashes Roku and I get to watch "ROKU" jump up and down 5 times.  This is happening on every tv I own.  

I have 500MPS internet.  Its not that. 

I called Spectrum and they said other people are having the issue. 

No solution.  Is anyone else experiencing this?
4 Solutions

Accepted Solutions
RokuTannerD
Level 19
‎11-22-2019 11:26 AM

Re: New Spectrum Streaming App Crashes Roku

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Spectrum is currently experiencing some technical difficulties that may impact the functionality of their service on the Roku platform. Please contact Spectrum support to report what you're experiencing, and request any additional support or updates they can offer.

You can reach them here: https://www.spectrum.net/support/

 

Thanks,

Tanner 

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RokuDanny-R
Roku Employee
Roku Employee
‎01-02-2020 01:07 PM

Re: New Spectrum Streaming App Crashes Roku

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@MaureenY

Thanks for the inquiry. We're sorry for any incorrect information that you have received, but this is not an issue being caused by your Roku device. This is a service-related issue that Spectrum's channel (app) is experiencing. 

If removing the channel, restarting the device, and adding back the channel didn't resolve your issue, I'd recommend reaching out to Spectrum directly and continue to work with them to request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Spectrum channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it. 

You can reach them here: https://www.spectrum.net/support/

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee
‎05-21-2020 05:20 PM

Re: New Spectrum Streaming App Crashes Roku

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Hi,

Thanks for the information.

For more information about that channel's features and functionality, you'll want to contact Spectrum  support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Spectrum support here: https://www.spectrum.net/support/

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee
‎12-10-2020 06:32 PM

Re: New Spectrum Streaming App Crashes Roku

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Hi everyone,

Thanks for the posts.

Couple of things to mention:
- We always recommend powering a Roku device through a wall outlet rather than the TV USB port as sometimes the TV does not provide adequate power to the device. If this helped resolve your issue, great!

-Whenever you are ever experiencing an issue with a channel, the first step in troubleshooting a channel is always to try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. 

-If the issue remains unresolved, I'd recommend reaching out to the channel provider directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on this channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

To avoid further tangents on this thread, we will be closing this thread out.

Thanks,
Danny

Danny R.
Roku Forum Moderator

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126 Replies
RokuTannerD
Level 19
‎09-12-2019 04:16 PM

Re: New Spectrum Streaming App Crashes Roku

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Thanks for letting us know about the issue you were seeing. The channel provider has stated that this has now been resolved in their systems. 

Please go ahead and try using the channel again. This issue should no longer occur. 

Thanks! 
Tanner
ReddNati51366
Level 7
‎11-08-2019 08:58 AM

Re: New Spectrum Streaming App Crashes Roku

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Hello! Mines also recently started crashing so I don't think the problem is fixed, I've never had this problem.
mfwchef71
Level 8
‎11-11-2019 05:42 AM

spectrum app not working - wont load

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have had for a coule years and went to use on Friday and - error - problem loading app

originally ws just Roku TV now it is all ROKU sticks as well 

[post merged into already existing thread]

RokuDanny-R
Roku Employee
Roku Employee
‎11-11-2019 11:18 AM

Re: New Spectrum Streaming App Crashes Roku

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Hi,

Thanks for letting us know about the issue that you are experiencing.

Try removing the Spectrum channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the Spectrum channel back once more. Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator
mfwchef71
Level 8
‎11-11-2019 04:20 PM

Re: New Spectrum Streaming App Crashes Roku

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Hey Thanks for the reply it was actually an upgrade supposedly Spectrum sent out and I rebooted Modem and router and uninstall and reboot and reinstall on all roku devices- alot of work for a supposed it update if you ask me. 

Junkyardjockey
Level 7
‎11-15-2019 04:12 AM

Re: New Spectrum Streaming App Crashes Roku

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I did the same exact thing you suggested, but I still cannot get the spectrum app to work. every time I select that 'channel' it fails to load! Please help!

CP
Level 7
‎11-15-2019 08:03 PM

Re: New Spectrum Streaming App Crashes Roku

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Nov 15th - just reloaded the app and rebooted process 2X. It still has not fixed the problem. I have a high end Sony TV and with the recent update the Spectrum App glitches and freezes on almost every channel.

It works fine on my TVs with a Fire TV. What’s the next option from ROKU?
Rslaymaker
Level 7
‎11-22-2019 11:20 AM

Re: New Spectrum Streaming App Crashes Roku

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Not resolved, major issues on the newly released Roku Ultra.... app won't load, DVR stops working around midnight.... lots of issues with recorded shows half the time I have to stream the episode.
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RokuTannerD
Level 19
‎11-22-2019 11:26 AM

Re: New Spectrum Streaming App Crashes Roku

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Spectrum is currently experiencing some technical difficulties that may impact the functionality of their service on the Roku platform. Please contact Spectrum support to report what you're experiencing, and request any additional support or updates they can offer.

You can reach them here: https://www.spectrum.net/support/

 

Thanks,

Tanner 

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