Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

New Channels

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I just ordered 3 new channels, they are showing on my computer, but not on my Samsung TV. The Roku is built into the TV. How do I link?

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Roku Employee
Roku Employee

Re: New Channels

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@MEGMS 

Thanks for the post.

For clarification, if you are using The Roku Channel application on a Samsung TV, you will not be able to add channels as The Roku Channel app will not have the same functionality as the Roku device platform.

For more information about The Roku Channel, visit our Support page here: What is The Roku® Channel?


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 16

Re: New Channels

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I only have separate Roku devices, not a TV with Roku built in, but I expect they will be the same in this regard.

Channels you add via your account on the roku.com website will be added the next time your set checks for updates, usually once a day, but you can force it to check for updates manually at any time. On my devices the menu path is Settings > System > System update > Check now -- I expect yours will be the same or similar.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)
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Highlighted
Roku Employee
Roku Employee

Re: New Channels

Jump to solution

@MEGMS 

Thanks for the post.

For clarification, if you are using The Roku Channel application on a Samsung TV, you will not be able to add channels as The Roku Channel app will not have the same functionality as the Roku device platform.

For more information about The Roku Channel, visit our Support page here: What is The Roku® Channel?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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