Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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UserX9
Level 7

Re: MSNBC doesn't load or cuts out frequently.

This would make sense if MSNBC were not the ONLY application having this problem.

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chouliha
Level 7

Re: MSNBC doesn't load or cuts out frequently.

Agree.  Just a thought that you might check off the troubleshooting list.  Good luck

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Geojava
Level 7

Re: MSNBC doesn't load or cuts out frequently.

Hey Roku, do we need to get a different streamer? Fix the problem with MSNBC or we will get AppleTV!

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googieschlot
Level 7

Re: MSNBC doesn't load or cuts out frequently.

It's really driving me crazy how often MSNBC cuts out and says "BUFFERING" and says "Network Unavailable - PLP - 1002" and I am happy to see I'm not the only one questioning if this has to do with the left-wing news being made difficult to watch.  I notice when I'm in Florida MSNBC is not even IN their basic cable systems.  HELP !  For about a month, mid-November to mid-January, I had no problems, but now it's worse than ever.  About every 20 minutes it "BUFFERS" and often cuts out for several minutes at a time.  I have called my provider, Spectrum, probably 7 times, I've re-booted the router, the modem, the Roku stick, ALL of it.  PLEASE HELP !!

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RokuMary-F
Roku Employee
Roku Employee

Re: MSNBC doesn't load or cuts out frequently.

Hi @googieschlot,

Thanks for the post

For this specific error message, this is a good indication that there likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to that channel publisher directly to share your feedback. 
Thanks,

Mary

 

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chouliha
Level 7

Re: MSNBC doesn't load or cuts out frequently.

Well now after a number of months we are experiencing the same issues on BOTH of our Roku tv’s that people have reported here.  

MSNBC goes blank or dark often and if left then takes maybe 60 seconds to come back on.

It a different problem than we first had which was poor signal strength. Signal strength is now excellent.

The only station we have this problem with!

Grrrrrrrrrrrrrrr

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RokuMary-F
Roku Employee
Roku Employee

Re: MSNBC doesn't load or cuts out frequently.

Hi @chouliha,

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote, and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.
If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow-up for more help. They’ll be able to best assist with any issues that are occurring within their channel.
You can reach MSNBC support here: https://www.msnbc.com/information/contact-msnbc-n1241695

Thanks,

Mary

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