Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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kevina001
Level 7

Locast

Locast has expanded the markets where it's available, and I got it working on my PC.  I put the Locast channel on my Rokus, but it doesn't work.  When I select my city and the guide comes up, I get an error message when selecting a station, indicating that I still need to select my city, even though I've already done it.  Anyone have the Locast channel working on their Roku?
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10 Replies
DBDukes
Level 10

Re: Locast

"kevina001" wrote:
Locast has expanded the markets where it's available, and I got it working on my PC.  I put the Locast channel on my Rokus, but it doesn't work.  When I select my city and the guide comes up, I get an error message when selecting a station, indicating that I still need to select my city, even though I've already done it.  Anyone have the Locast channel working on their Roku?

As it's not available in my area, I can't speak to several aspects of the app. However, a standard troubleshooting procedure for issues such as you're reporting would be:


  1. Delete the app

  2. Reboot the Roku

  3. Reinstall the app

Those steps must be done in that order to ensure any corrupt data is removed.

Not saying that'll fix it, but it is a best practices first step when troubleshooting odd app behavior.
DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Premiere+ (3921)
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kevina001
Level 7

Re: Locast

"DBDukes" wrote:
"kevina001" wrote:
Locast has expanded the markets where it's available, and I got it working on my PC.  I put the Locast channel on my Rokus, but it doesn't work.  When I select my city and the guide comes up, I get an error message when selecting a station, indicating that I still need to select my city, even though I've already done it.  Anyone have the Locast channel working on their Roku?

As it's not available in my area, I can't speak to several aspects of the app. However, a standard troubleshooting procedure for issues such as you're reporting would be:


  1. Delete the app

  2. Reboot the Roku

  3. Reinstall the app

Those steps must be done in that order to ensure any corrupt data is removed.

Not saying that'll fix it, but it is a best practices first step when troubleshooting odd app behavior.

Tried that, and still having the same results.  Guess it just doesn't work on Roku right now.  Sucks.
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gildrush
Level 7

Re: Locast

I have the same problem. Won't work on Roku Stick+. Does the same thing. prompts to select a city. I tried the steps from DBDukes with no success. It does work on my IOS devices. For me its critical to cable cutting. OTA reception is out of range. Hopefully someone has a fix. Actually a big reason I went with Roku.  Smiley Sad
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fonzy35
Level 8

Re: Locast

Works on Roku Ultra.
When loading, Locast search for you ip address then it give you the tv guide for that city(ip address from your internet provider)
Choose a channel (ex. abc), it will play for 15 minutes then an ad asking you for $5 donation per month from locast, then it will bring you back to the tv guide
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fonzy35
Level 8

Re: Locast

Well did a donation of $5.00 .
Nice to have local channel Smiley Happy
Beartrack
Level 7

Re: Locast

Problems for some unresolved.

roku shows isp address that is not where we are actually located. Isp uses an address that bounces around in nearby city which is outside dma.

so even though in dma can not use it except on ipad. The ipad shows correct address to locast.

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Beartrack
Level 7

Re: Locast

Would be happy to donate. But since can not use it much until ISP roku problem is figured out.

affects several thousand near me due to internet providers location is not where we are located

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C_rader
Level 7

Re: Locast

I want to donate the monthly $5 to avoid the frequent interruptions. But I don't know how to do it from the ROKU account, and if I make the donation using a LOCAST account (which I have set up) I don't know how it will know about my ROKU account.

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Roku Employee
Roku Employee

Re: Locast

Hi,

Thanks for the inquiry.

For more information about that channel's features and functionality, you'll want to contact Locast support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Locast support here: https://helpcenter.locast.org/portal/home


Thanks,
Danny

Danny R.
Roku Forum Moderator
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